Bruce C. Dillahunty

Planned, coordinated, designed and led all operational activities of the application department, as well as providing direction and support for solutions to enhance mission-critical firm operations. Served as second ranking IT management leader.

• Managed major migrations and rollouts including user engagement and training, vendor relations and project management

  • iManage DMS to NetDocuments project including all lawyer interface, communications planning and delivery

  • Implemented cloud based room scheduling solution (Condeco)

  • Led migration from iManage IRM to FileTrail records management solution

• Designed and implemented MS Teams/Planner based case tracking system for large practice group

• Delivered new laptop image and coordinated replacement of 130+ firm laptops with minimal lawyer disruption

• Delivered new Citrix based VDI desktop image and migrated 300+ users

• Performed significant improvements in process automation for staff on-boarding and administrative changes

• Managed monthly patching window and after maintenance testing

• Built applications team of highly experienced engineers covering a wide range of technologies

• Coordination and support of all IT functions

Led Application Support, Business Solutions Management, and Software Engineering groups for AmLaw 21 worldwide law firm - 3 managers, 25 staff

• Promoted into newly formed position based on ability to deliver complex projects within demanding timelines
• Responsible for end-user computing platform delivery and updates which resulted in maintaining state-of-the-art systems and cyber-security standards with minimal downtime
• Managed a multi-million dollar IT annual budget which resulted in being consistently under budget by as much as $2 million
• Vendor relation manager for multiple enterprise level agreements which resulted in approximately $1 million cost savings through effective contract negotiations
• Led annual compliance audits with major software vendors resulting in consistent no adverse findings
• Oversaw secure computing environment with the required security patching and deployments with a 290% year-over-year increase without adding headcount
• Formed the Business Solutions Management group to manage hosted products and future hosted solutions requiring only two full time dedicated staff to begin the transition to cloud platforms which resulted in a fully remote firm for the COVID pandemic
• Integrated the Agile based Software Engineering group into the Information Technology Department which resulted in increased collaboration, visibility, and acceptance by the firm’s leadership
• Mentored and developed new managers under my supervision which resulted in their superior performance reviews over multiple years
• Implemented firm-wide Software Asset Management system in support of firm’s ISO 27001 certification
• Ensured vulnerability patching in a high threat environment which resulted in minimizing security exposure for 2500 plus machines
• Managed the rapid implementation of Microsoft Teams which resulted in a system handling 35,000 daily messages as well as 750 daily calls and meetings

Led the team responsible for all desktop software from operating system through end-user applications including the remote access systems

• Rapidly promoted to manager of Applications Team

• Multiple major user systems upgraded and/or replaced - projects involved requirement gathering, technology upgrades, end-user training, and communications plans:

  • Replacement of the firm’s Templating System giving a reduction of legal staff hours while increasing the client revenue

  • Replacement of the firm’s Documentation Comparison System (redline) which significantly reduced lawyer complaints and improved their productivity

  • Transition of the remote access (VDI) system from Citrix to VMware Horizon which drastically enhanced the accessibility and ease of use for traveling Attorneys

  • Upgrade of the firm-wide Microsoft Exchange email system which resulted in significantly heightened performance for end-users as well as reducing the planned and unplanned outages by more than 10%

  • Rework of the end-user device logon process, reducing device logon times by 75%

• Served as the primary IT point of contact of the firm’s critical Legal Document Holds which resulted in 100% court compliance

• Identified a potential cyber-security risk resulting in extensive system upgrades that positioned the firm’s system to be significantly hardened against future intrusions

Provided Tier III support and specialized programming/scripting for the worldwide organization

• Co-chaired the Architecture Review Board for multiple years which resulted in significantly improved architectural compliance leading to raised system performance and uptime
• Implemented and updated multiple automated system while responsible for scripting and development across the IT organization

Various IT engineering and architectural positions in three separate Delta companies

• Senior Systems Engineer - 1998-2006

• Systems Engineer III - 1995-1997

• Senior Programs Analyst - 1992-1994

• Programs Analyst - 1991-1992

• Jr. Programs Analyst - 1990-1991

Computer Science Specialization

Committee head for various technical ministry functions. Church Technical Director, providing team leadership and direction across technical ministries teams. Leader for lighting crew and work on various drama and music ministries for 30+ years.